Renewing Your Contract
All of our maintenance contracts are updated and renewed annually. Six weeks before the anniversary of your contract commencement, you will receive your contract renewal information that will outline the current contract details and any price adjustments.
You will need to complete and return this at least two weeks before your renewal date. Please be aware that due to our automated system, any paperwork not received before your renewal date will cause your contract to be suspended.
Amend Your Details
If you would like to amend your current contract details, please contact Renewals on 01293 422814, or alternatively please email the Maintenance Department and we will call you to discuss your requirements.
If you have a query regarding an invoice related to your maintenance contract, please contact Renewals on 01293 422814 or email the Maintenance Department and we will call you to discuss your requirements.
Your written request must contain your contract number, contact information, site address and details of the equipment that is at fault. You can either fax your request to 01293 560650, or email a request to [email protected]
Please ensure that basic checks have been completed to ensure that you do not have to pay for any unnecessary callouts.
We also recommend that you contact our service department at least one hour after your written request to confirm details such as engineer’s name, vehicle registration and estimated time of arrival. Please call 01293 422808.
When is your next planned Maintenance visit?
If you have a specified date that you would like us to carry out your scheduled maintenance visit, or you would like to know when the next visit is due, please email the Maintenance Department and we will call you to discuss your requirements.