After Sales Support in the UK & Europe – Once the product has been installed who looks after the equipment?
When researching the equipment required for your site one should consider the After Sales and Maintenance capabilities of the manufacturer or company you are using. Once it has been installed you will have a commitment to guarantee the integrity of the product and ensure that it operates within health and safety guidelines for the public and staff.
The company you use should be proficient in dealing with the PAS 68 range of products and be able to offer a planned preventative maintenance contract which follows the manufacturers recommended schedule. Any reputable company will have a nationwide team of suitably trained and vetted engineers backed up by a comprehensive spares department which will ensure one can have a prompt repair no matter where your site is.
Other important factors to consider in choosing the right service provider should also include ensuring they undertake health and safety training, along with holding the relevant insurances and working to a quality assurance standard. It may be that if you have decided on the highest level of security that this equipment brings that you require an emergency response to breakdowns (say 04 hours day or night) from a company that is practised in working with large organisations and to their specific site procedures.
A responsible maintenance specialist will provide site specific risk management and will ultimately prolong the operational life of your equipment.
For more information please contact our Maintenance Contracts Department on 01293 422804