THE HIGH SECURITY COUNTER TERRORIST ANTI TERRA RANGE SUCCESSFULLY CRASH TESTED TO BSI PAS 68:2008 & DOS K12 STANDARDS
SECURITY GATES, SLIDING GATES, HINGED GATES, BI-FOLDING SPEED GATES, AUTOMATIC BARRIERS, ROAD BLOCKER, ROADBLOCKERS, RISING KERBS,
RISING BOLLARDS, PEDESTRIAN CONTROL TURNSTILES & GATES
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Response Times
Maintaining your Security
Protecting Your World sales@frontierpitts.com 01293 422804
To request a quotation please click here to email the Maintenance Department

Tel: 01293 422804/422814

All contracts come with a priority response when requesting an engineer.
We offer 2 types of guaranteed response cover on our contracts.

Working Hours: This is during normal office hours only and has to be requested in writing by fax 01293 560650 or email to service@frontierpitts.com.

Out of Hours: This gives you 24 hour a day cover with the same procedures as above for normal hours and access to our call centre by telephone out of hours

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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48 Working Hour A Frontier Pitts engineer will attend site within 2 working days from the time of the written request.

 

24 Working Hour

 

A Frontier Pitts engineer will attend site the next working day from the time of the written request.

 

12 Hour

 

A Frontier Pitts engineer will attend site on the same day and you will be dealt with as a priority callout. The first available engineer will attend site.

 

4 Hour

 

The nearest available Frontier Pitts engineer will be dispatched to deal with your request.

Guaranteed Response

 

If we do not meet your response time we will not be entitled to charge you for the labour or travel to site. If you are an all inclusive contract holder we would either increase the term of your contract or grant an extra maintenance visit as compensation. This guaranteed response is subject to an element of discretion due to extenuating circumstances, i.e. traffic conditions or computer systems failure.
maintenance