What are the health & safety implications
if I don’t have a maintenance contract?
As the equipment manufacturer we recommend that regular maintenance visits
take place throughout the operational life of your equipment. This is
to ensure that the product is working correctly and does not contravene
any health and safety regulations.
Frontier Pitts would undertake the responsibility of maintaining your
equipment, thus limiting the chance of a breakdown and ensuring your
site’s
health and safety record is maintained. Without routine maintenance,
as the owner of the equipment, you may become liable for any accident
that
occurs on your site. This applies especially if the product has not been
maintained in accordance with the operation and maintenance manuals issued
with the product.
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How long does it take to process my contract?
We typically take 10 working days to process your contract once we have
received the returned contract from you. This can be increased to 20 working
days if you require a pre-contract inspection.
Once your contract has been counter signed, we will return it to you with
your maintenance information pack which outlines our procedures and all
the relevant maintenance details.
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How do I request an engineer?
Frontier Pitts is an ISO 9001(2000) registered company, meaning we operate
a quality management system to British standards. We also offer guaranteed
response cover therefore all callouts must be in writing. Written confirmation
determines the exact time of your request.
To complete a request form click here
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What are the callout procedures?
If you have a 48 or 24 “working hour” contract then you can
only contact us within normal office hours (8.30am to 5.30pm). You will
have to make a written request by fax 01293 560650 or email. service@frontierpitts.com.
If you have a 12 or 04 hour
contract then the same applies as above during office hours and after
5.30pm you must use the “Emergency
callout number” linked to our call centre to get an engineer.
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How do I find out if the site has out of hour
response cover?
Please refer to your maintenance contract or complete the following form
to find out your response time Click here.
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When is my next scheduled maintenance visit?
Click here.
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What is carried out on a maintenance inspection?
Our engineers carry out a full inspection of each piece of equipment
noting any defects or work required. This is then signed and a copy
left on site.
An example can be found here.
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What contracts & response
times do you offer?
Our range can be found by clicking the contracts icon at the top of the
page.
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How do I renew my contract?
You should receive your renewal paperwork 6 weeks prior to the contract
renewal date. Details can be found in the renewals section Click here.
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Can I amend my contract details?
Yes, if you wish to, we can amend any part of your contract without you
incurring an administration charge. Contact the renewals department quoting
your contract number and site and we will review and amend your contract.
Please be aware it might be necessary to reissue your contract and get
an authorised signature. Please call 01293 422814 or email us on renewals@frontierpitts.com
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Change of managing agent?
We will need confirmation from both companies, the one who is taking over
the contract and the existing company. This needs to be in writing and
you will be eligible to pay all invoices until we have received this paperwork
from both parties.
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Can I cancel my contract during its term?
Yes, you can but we do have a 3 month cancellation period even if you
ordered the contract with a purchase order. You may also be charged an
administration fee if you cancel early details on request.
If you are thinking of cancelling your contract please click here and
someone will contact you to discuss your issues.
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Will you maintain other companies equipment?
We currently maintain within
our portfolio the following companies equipment.
Adronit • Allen Fencing • APT • Avon
Barrier Company (ABC) • Autogate • Bevac • BPT • Bri-Park • Broughton
Controls • Camor • Came • Clarke Instruments • CMB
Radford • Cova Gates • Delta • Easigate • Elkosta • Electramatic • Ellard
Rib • EMS Magnetic • FAAC • Fadini • Fairmile
Fencing • FKI Tully • Gate-a-mation • Gunnebo (Mayor) • Garog • HEDA • Heras
Fencing • Hi-Tec • Jacksons Fencing • Jaymac Industrial • Johnsons
Fencing • Kaba Doors • Lace Security • Midland Gate & Barrier • Motivation • Newgate • Secom • Security
Solutions • Turnstile Systems • Motivation • Nice • PES • Perimeter
Security Group • Universal Parking
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