Maintenance Contracts T&C's

Frontier Pitts Limited

Supply of Services: Standard Terms & Conditions


1 `Frontier Pitts': Frontier Pitts Limited is a company incorporated in England under number

2582463, whose registered office is at Crompton House, Crompton Way, Manor Royal

Industrial Estate, Crawley, West Sussex, RH10 9QZ.

2 `The Customer': whose details are set out in Schedule 1.


(A) The Customer is the owner, controller or operator of the Equipment (as detailed in the

Asset Register).

(B) The Customer wishes Frontier Pitts to provide a repair and maintenance and advisory

service in relation to the Equipment and Frontier Pitts is willing to supply the same on the

terms and conditions of this Agreement.

Operative provisions:

1. Interpretation

1.1. In this Agreement, unless the context otherwise requires:

`ADDITIONAL SERVICE(S)’ means any services that the Customer instructs Frontier

Pitts to carry out on its behalf (where Frontier Pitts has accepted those instructions) which

are not included in the Basic Service, in return for the Charges associated with those

Additional Services.

‘AUTHORISED EMPLOYEE’ means the Customer’s employees who are

authorised by the Customer to act on its behalf, as notified to Frontier Pitts (as amended

from time to time).

‘ASSET REGISTER’ means the document detailing the Equipment and related

information, n an agreed form attached to this agreement at Schedule 2 as amended from

time to time and notified to Frontier Pitts.

‘ BASIC SERVICE' means the service to be provided pursuant to Schedule 1.

‘CHARGES’ means the fees including professional fees, any expenses or disbursements

arising from carrying out services on the Customer’s behalf.

‘COMMENCEMENT DATE’ shall be the date that from which Frontier Pitts agrees to

provide the services detailed under this Agreement.

‘CONTRACT OPTIONS’ means the menu of Basic Services and Additional Services that

Frontier Pitts may make available to the Customer as set out in Schedule 3 as amended

from time to time.

EQUIPMENT' means the equipment the description and location of which are shown in the

Asset Register (as amended from time to time).

‘EXCLUDED SERVICES’ the services set out in clause 4 which do not form part of the

services to be provided by Frontier Pitts to the Customer.

`FORCE MAJEURE' means, in relation to either party, any circumstances beyond the

reasonable control of that party (including, without limitation, any strike, lock-out or other

industrial action).

`LIABILITY' means any liability arising by reason of any representation (unless

fraudulent), or any breach of any implied term or any duty at common law, or under any

statute, or under any express term of this Agreement.

`LOCATION' means the location of the Equipment as set out in the Asset Register.

`LOSS' means, in relation to the Customer, any loss (whether loss of profit or otherwise),

damages, costs or other compensation and any legal or other expenses which is or are

awarded against or incurred by or paid or agreed to be paid in settlement of any claim by

the Customer, however the same may arise and whether occasioned by the negligence of

Frontier Pitts, its employees or agents or otherwise.

`NORMAL WORKING HOURS' means the hours of 8.30 am to 5.30 pm (inclusive) on

any Working Day.

‘PAYMENT SCHEDULE’ means the rates and due date for payment of Fees as set out in

Schedule 4.

`WORKING DAY' means any day other than Saturday or Sunday or a Bank or Public


1.2. The headings in this Agreement are for convenience only and shall not affect its


2. Services to be provided

2.1. During the continuance of this Agreement, Frontier Pitts shall provide the Basic Service to

the Customer in respect of the Equipment, along with any Additional Service as set out in .

2.2. The Basic Service shall consist of Frontier Pitts providing the number of site visits as set

out in Contract Options.

2.3. Site visits shall be carried out by one of Frontier Pitts’ suitably qualified engineers

(‘Engineer’) attending at the Location at such times during Normal Working Hours as may

be agreed in advance between Frontier-Pitts and the Customer.

2.4. If the Engineer discovers a defect in or malfunction of the Equipment in the course of the

site visit, the Engineer will advise the Customer of the same and advise as to any proposed

repair work. If the Engineer has the necessary spare or replacement parts and has

sufficient time to carry out the repairs during the course of a site visit then such repairs may

be carried out there and then, subject to the Customer’s consent.

2.5. Where such routine maintenance or repairs are carried out during a site visit (as envisaged

by clause2.3 of the Agreement) then the Customer will not be additionally invoiced for the

time spent traveling to and from the location. For the avoidance of doubt the Customer shall

pay to Frontier-Pitts its charges for the repairs on a time and materials basis.

2.6. Where such Equipment (or ancillary equipment plant or machinery) does not conform to

reasonably acceptable health and safety standards, Frontier Pitts may take minimal remedial

action in the absence of Customer instruction to ensure that the Equipment does not pose a

risk to users or third parties.

2.7. Where routine maintenance or repairs are required, which does not form part of the Basic

Service then the Customer shall pay to Frontier Pitts its charges on a time materials and

expenses basis.

2.8. Frontier Pitts will effect any necessary adjustments to the Equipment, provided the same

are not part of the Excluded Service.

2.9. On the Customer informing Frontier Pitts that the Equipment is malfunctioning or has

failed or is otherwise not in Good Working Order, Frontier Pitts shall use reasonable

endeavours to:

(i) to attend at the Location during Normal Business Hours within the relevant

Response Time; and

(ii) perform additional services to corrective the Equipment within an agreed fix


2.10. On the Customer informing Frontier Pitts outside of Normal Business Hours that the

Equipment is malfunctioning, has failed or is not in Good Working Order, Frontier Pitts

shall use reasonable endeavours to:

(i) attend at the Location within a reasonable time; and

(ii) provide additional emergency maintenance services to the Equipment, which

will be charged at the Additional Services Charges for each of the Engineers

reasonably required to attend the Location. Any additional charges shall be

calculated from when the personnel arrive at the Location until they leave

the Location.

2.11. In performing the Additional Services, Frontier Pitts shall use

reasonable endeavours to restore any malfunctioning or failed

Equipment to Good Working Order while in attendance at the

Location. Where this is not reasonably practicable, or not

reasonably practicable within Normal Business Hours

Frontier Pitts shall either arrange for a further visit to the

Location within Normal Business Hours to complete the

repair, or remove the Equipment or part of the Equipment for

repair off-site.

2.12. All reports of defects in or malfunctions of the Equipment

must be made by facsimile transmission, email, and website

request or in writing, as appropriate, by one of the Customers

Authorised Employees or in such manner as Frontier Pitts

may reasonably require from time to time.

2.13. Frontier Pitts shall ensure that its employees comply with the

Customer’s reasonable health and safety and security policies

in force at the Customer's premises which have been brought

to the attention of such representatives.

2.14. The maintenance contract invoice includes the Response Time and the Maintenance visit of the contract and the customer is required to pay the invoice in full by stated dated on invoice whether or not the maintenance visit has been completed for that period or not.

3. Spare parts and replacements

3.1. Frontier Pitts shall use reasonable endeavours to supply minor spare parts and replacement

components required to maintain the Equipment in good working order. Frontier Pitts

may (at its discretion) charge the Customer for any spare parts. Where the Equipment, or

any part thereof, was originally supplied and/or installed by a third party then Frontier Pitts

cannot guarantee to be able to supply the necessary spare parts or replacement components.

The Customer is recommended to hold adequate stocks of recommended parts to facilitate

necessary repairs.

3.2. All spare parts and replacement components supplied by Frontier Pitts shall become part of

the Equipment and any parts and components removed from it shall no longer form part of

the Equipment and shall become Frontier Pitts’ property, unless otherwise agreed in writing

between the parties.

3.3. If Frontier-Pitts determines that it is necessary to move the Equipment or any part of the

Equipment from the Location in order to carry out any repairs, and as a consequence a

significant part of the Customer's operations are affected, Frontier Pitts shall use all

reasonable endeavours to supply on loan to the Customer equivalent equipment while the

Equipment or the part in question is being repaired.

4. Excluded Services

The services detailed in clauses 4.1 – 4.10 inclusive do not form part of either the Basic

Service, the Warranty Upgrade, Standard, Fully Comprehensive or Extended Warranty

Contracts. Such Excluded Services may however be undertaken by Frontier Pitts subject to

renegotiation of suitable terms and conditions with the Maintenance Department.

4.1. Repair of any design defect or malfunction which is due to faulty materials or workmanship

in manufacture, that is not covered under warranty or statutory obligations, or which in

Frontier Pitts’ opinion has arisen as a result of:

4.1.1 electrical work external to the Equipment;

4.1.2 transportation or relocation of the Equipment not performed by or on behalf

of Frontier Pitts;

4.1.3 any error or omission relating to the operation of the Equipment, i.e.

incorrect usage of the Equipment and failure to follow either the

manufacturer’s or Frontier Pitts’ operation instructions;

4.1.4 any modification, adjustment or repair to the Equipment made by a third

party without the written consent of Frontier Pitts;

4.1.5 the subjection of the Equipment by the Customer to unusual physical or

electrical stress, the neglect or misuse of the Equipment or any failure or

fluctuation of electrical power; or

4.1.6 any other cause (except fair wear and tear) which is not due to the neglect or

default of Frontier Pitts.

4.2. Failure to comply with the provisions of clause 5.1.

4.3 Removal of the Equipment, or part thereof, from the Location to another location.

4.3. Adjustment made necessary due to failure.

4.4. Adjustment of time keeping equipment, at the commencement and termination of British

Summer Time each year.

4.5. Adjustment of the Equipment, made necessary by use of spare parts or expendable

requisites, other than those recommended by or supplied by Frontier Pitts.

4.6. Rectification of any faults found in the wiring of the Equipment due to damage caused by


4.7. Induction loops are not covered under any contract as Frontier Pitts has no control of the

road surface conditions that may cause loop deterioration.

4.8. If on investigation Frontier Pitts reasonably determines that any defect in or malfunction of

the Equipment is the result of any of the matters referred to in clauses 4.1 - 4.8, the

Customer shall be liable for all costs incurred by Frontier Pitts in investigating the same and

determining its cause.

4.9. If any part of the Equipment can no longer be maintained in good working order by the

provision of replacement spare parts or the whole of the Equipment is damaged beyond

economic repair otherwise than through Frontier Pitts’ fault (as to whether either of which

events has occurred Frontier-Pitts’ decision shall be final and binding on the Customer)

Frontier Pitts reserves the right to terminate this Agreement forthwith, by giving written

notice to the Customer, in respect of the whole or any part of the Equipment which can no

longer be maintained, in which case Frontier-Pitts shall repay to the Customer a fair

proportion of any charges for Frontier Pitts’ services which have been paid in advance by

the Customer.

5. Customer's obligations

5.1. The Customer shall:

5.1.1. at all times keep the Equipment in the environmental conditions

recommended by the manufacturer of the Equipment;

5.1.2 not move the Equipment from the Location without obtaining the prior

written consent of Frontier Pitts;

5.1.3 use the Equipment only in accordance with such instructions and

recommendations relating to the care and operation of the Equipment as may

be issued by the manufacturer of the Equipment or as may from time to time

be advised in writing by Frontier Pitts;

5.1.4 advise Frontier Pitts of all intermittent malfunctions of the Equipment in a

prompt manner and in the event of any malfunction which may affect the

safe operation of the Equipment, such malfunction should be reported to

Frontier Pitts immediately; and

5.1.5 not allow any person other than Frontier Pitts’ representatives to adjust,

maintain, repair, replace or remove any part of the Equipment.

5.2. The Customer shall ensure that Frontier Pitts’ representatives have full and free access to

the Equipment and to any instruction manuals, up to date records of its use and any safety

documentation kept by the Customer to enable Frontier Pitts to perform its duties.

5.3. The Customer shall provide Frontier Pitts with such information concerning the Equipment,

its application, use, location and environment as Frontier Pitts may reasonably request to

enable it to carry out its duties.

5.4. The Customer shall take all such steps as may be necessary to ensure the safety of any of

Frontier Pitts’ representatives who visit any premises of the Customer.

6. Charges

6.1. The Fees shall be due and payable in full in cleared funds to Frontier Pitts in accordance

with the Payment Schedule set out in Schedule 4, within 30 days of receipt of a valid

invoice from Frontier Pitts. Any Additional Services Fees shall be due and payable

monthly, within 30 days of receipt of a valid invoice from Frontier Pitts. Any charges for

spare parts recoverable in accordance with this Agreement shall be due within 30 days of

receipt of a valid invoice from Frontier Pitts.

6.2. In consideration of the provision of any Additional Services, the Warranty Upgrade,

Standard, Fully Comprehensive or Extended Warranty Contracts as appropriate, the

Customer shall, subject to receipt of an invoice from Frontier Pitts, pay to Frontier Pitts the

charges set out in the contract options within 30 days of receipt of Frontier Pitts invoice for

the same.

6.3. If Frontier Pitts’ services are requested without any reasonable justification, or by reason of

any defect in or malfunction of the Equipment due to causes not covered under this

Agreement, the Customer shall be liable to pay Frontier Pitts’ standard charges from time to

time in force for such services.

6.4. The Charges (including the Contract Price) shall be increased as notified in writing six

weeks prior to taking effect on each anniversary of this Agreement.

6.5. All charges and other sums payable by the Customer under this Agreement are exclusive of

any applicable value added tax, which shall be additionally payable by the Customer at the

rate and in the manner for the time being prescribed by law together with the Charge or the

sum in question.

6.6. If the Customer fails to pay on the due date any amount which is payable to Frontier Pitts

pursuant to this Agreement then, without prejudice to clauses 9.2 and 9.3, that amount shall

bear interest from the due date until payment is made to Frontier Pitts (both before and after

any judgment) at 4 per cent per annum over Barclays Bank plc base rate from time to time.

6.7. Frontier-Pitts is entitled to raise invoices for emergency call out services immediately,

following the attendance of an Engineers at the Location. Invoices for emergency callouts

are payable within 30 days as stated in our terms and conditions.

7. Liability

7.1. Neither party excludes or limits liability to the other party for:

(a) fraud or fraudulent misrepresentation;

(b) death or personal injury caused by negligence; or

(c) a breach of any obligations implied by section 12 of the Sale of Goods Act

1979 or section 2 of the Supply of Goods and Services Act 1982.

7.2. Subject always to clause 7.1, Frontier Pitts shall not be liable whether in contract, tort

(including for negligence and breach of statutory duty), misrepresentation (whether

innocent or negligent), restitution or otherwise, for:

(a) any loss (whether direct or indirect) of profits, business, revenue, or


(b) loss or corruption (whether direct or indirect) of data or information; or

(c) any special, indirect or consequential loss, costs, damages, charges or

expenses however arising under this Agreement.

7.3. Subject always to clause 7.1, Frontier Pitt’s total aggregate liability in contract, tort

(including negligence and breach of statutory duty), misrepresentation (whether innocent or

negligent), restitution or otherwise, arising in connection with the performance or

contemplated performance of this Agreement shall be limited to the Charges paid by the

Customer to Frontier Pitts during the preceding 12 months.

7.4. Further to clause 2 (as amended from time to time), where a defect or malfunction in the

Equipment has been identified during the course of Frontier Pitts engagement under

Agreement (either by Frontier Pitts, the Customer or a third party), but where Frontier Pitts

has no instructions to remedy those defects or malfunction to the reasonable satisfaction of

Frontier Pitts, Frontier Pitts does not accept liability for any damage or loss suffered by

either the Customer or a third party. Nor does Frontier Pitts accept liability for any damage

or loss arising from any act or omission arising from such remedial action.

8. Indemnity

The Customer shall indemnify Frontier Pitts against all liabilities, costs, expenses, damages

and losses (including any direct, indirect or consequential losses, loss of profit, loss of

reputation and all interest, penalties and legal and other reasonable professional costs and

expenses) suffered or incurred by Frontier Pitts arising out of or in connection with

identified defects or malfunctions, including any claim made against Frontier Pitts by a

third party for death, personal injury or damage to property arising out of or in connection

with Equipment, to the extent that the defect or malfunction is attributable to the acts or

omissions of the Customer, its employees, agents or subcontractors.

9. Duration and termination

9.1. This Agreement shall come into force on the Commencement Date and, subject to clauses

9.2 and 9.3, shall continue in force for an initial period of 12 months from that date and

thereafter unless or until terminated by either party giving to the other not less than 3

months' prior written notice of termination such notice to expire at the end of the initial 12

month period or on the anniversary of the Commencement Date.

9.2. Frontier-Pitts shall be entitled to terminate this Agreement:

9.3. in the circumstances and to the extent referred to in clause 4.9; or

9.3.1. forthwith by giving written notice to the Customer if any sum payable under

this Agreement is not paid on the due date.

9.3.2. Either party shall be entitled forthwith to terminate this Agreement by

written notice to the other if:

9.3.3. that other party commits any continuing or material breach of any of the

provisions of this Agreement and, in the case of such a breach which is

capable of remedy, fails to remedy the same within 30 days after receipt of a

written notice giving full particulars of the breach and requiring it to be


9.3.4. an encumbrancer takes possession or a receiver is appointed over any of the

property or assets of that other party;

9.3.5. that other party makes any voluntary arrangement with its creditors or

becomes subject to an administration order;

9.3.6. that other party goes into liquidation (except for the purposes of an

amalgamation, reconstruction or other reorganisation and in such manner

that the company resulting from the reorganisation effectively agrees to be

bound by or to assume the obligations imposed on that other party under this

Agreement); or

9.3.7. that other party ceases, or threatens to cease, to carry on business.

9.4. For the purpose of clause 9.3.1, a breach shall be considered capable of remedy if the party

in breach can comply with the provision in question in all respects other than as to the time

of performance (provided that time of performance is not of the essence).

9.5. Any waiver by either party of a breach of any provision of this Agreement shall not be

considered as a waiver of any subsequent breach of the same or any other provision.

9.6. The rights to terminate this Agreement given by this clause shall not prejudice any other

right or remedy of either party in respect of the breach concerned (if any) or any other


9.7. Upon the termination of this Agreement for any reason, subject as otherwise provided in

this Agreement and to any rights or obligations which have accrued prior to termination,

neither party shall have any further obligation to the other under this Agreement.

10. Force Majeure

10.1. If either party is affected by Force Majeure it shall promptly notify the other party of the

nature and extent of the circumstances in question.

10.2. Notwithstanding any other provision of this Agreement, neither party shall be deemed to be

in breach of this Agreement, or otherwise be liable to the other, for any delay in

performance or the non-performance of any of its obligations under this Agreement, to the

extent that the delay or non-performance is due to any Force Majeure of which it has

notified the other party, and the time for performance of that obligation shall be extended


10.3. If at any time the Frontier Pitts claims Force Majeure in respect of its obligations under this

Agreement with regard to the supply of the Products, the Customer shall be entitled to

obtain from any other person such quantity of the Products as the Frontier Pitts is unable to

supply, and that quantity shall be deemed for the purposes only of clause 2.2 to have been

purchased from the Frontier Pitts.

11. Nature of agreement

11.1. Frontier Pitts shall be entitled to perform any of the obligations undertaken by it and to

exercise any of the rights granted to it under this Agreement through any other company

which at the relevant time is its holding company or subsidiary (as defined by section 1159

of the Companies Act 2006, as amended) or the subsidiary of any such holding company,

and any act or omission of any such company shall for the purposes of this Agreement be

deemed to be the act or omission of Frontier Pitts.

11.2. Subject to the Customer's consent (which shall not be unreasonably withheld) Frontier Pitts

shall be entitled to carry out its obligations under this Agreement through any agents or

sub-contractors appointed by it in its absolute discretion for that purpose.

11.3. Any notice may be given by hand or sent (by first class pre-paid post) in the case of

Frontier Pitts to its registered office and in the case of the Customer to its Registered Office

or other such address as agreed by the parties.

11.3.1. Any notice or other information given by post under clause 11.1 shall be

deemed to have been given on the 2nd day after the envelope containing the

same was so posted; and proof that the envelope containing any such notice

or information was properly addressed, and sent by first class, pre-paid post

shall be sufficient evidence that such notice or information has been duly


11.3.2. Any notice or other information sent by facsimile transmission shall be

deemed to have been duly sent 12 hours after the time of transmission.

11.4. Except as provided in clauses 10.1 and 10.2, this Agreement is personal to the parties, and

neither of them may, without the written consent of the other, assign, mortgage, charge

(otherwise than by floating charge) or dispose of any of its rights hereunder, or sub-contract

or otherwise delegate any of its obligations under this Agreement.

11.5. Nothing in this Agreement shall create, or be deemed to create, a partnership between the


11.6. This Agreement contains the entire agreement between the parties with respect to its subject

matter, supersedes all previous agreements and understandings between the parties, and

may not be modified except by an instrument in writing signed by the duly authorised

representatives of the parties.

11.7. Each party acknowledges that, in entering into this Agreement, it does not do so on the

basis of or rely on any representation, warranty or other provision except as expressly

provided in this Agreement, and accordingly all conditions, warranties or other terms

implied by statute or common law are hereby excluded to the fullest extent permitted by


11.8. If any provision of this Agreement is held by any court or other competent authority to be

void or unenforceable in whole or part, the other provisions of this Agreement and the

remainder of the affected provisions shall continue to be valid.

11.9. This Agreement shall be governed by and construed in all respects in accordance with the

laws of England, and the Customer agrees to submit to the non-exclusive jurisdiction of the

English courts.

Schedule 1 Customer details

Schedule 2 Basic Service

Schedule 3 Asset Register

Schedule 4 Charges and Payment Schedule